At NWNS, we understand better than anyone else that our clients have their strict contractual obligations, other visions and high expectations. Therefore, in order to meet client’s exact requirements NWNS offers various options of field support to choose from.
At any time, the level and quality of field service is a trade-off between RISK and OPEX but always a choice. The only thing we ask our client is to realise and acknowledge this fact before making any critical implementation decision.
Click here to read more about the pros and cons of local technical support compared to fly-in support.
All our options have their own pros and cons, risks and cost structure.
NWNS has true global coverage and therefore, immediate access to technical and non-technical resources through independent but very loyal partners in over 140 different countries.
For those countries or regions where NWNS has yet not contracted local Field Service Representatives (FSR), NWNS will either use its regional representative or dispatches its own staff.
Alternatively, if business justifies, we will source and train local people.
Our Importer of Record (IoR) and Customs Compliance Services combined with NWNS’s regulatory, implementation and maintenance services allow our clients to have access to truly global reach with one point of contact.