NWNS Global Field Support
When something is important, we do it even if the odds are not in our favour
Reliable (field) support services for companies doing business in remote, harsh, and hard to reach locations.
At NWNS, we understand better that our clients have their strict contractual obligations, other visions, and high expectations. Therefore, in order to meet client’s exact requirements NWNS offers a very flexible service and various options of field support to choose from.
At any time, the level and quality of field service is a trade-off between RISK and OPEX but always a choice. The only thing we ask our client is to realise and acknowledge this fact before making any critical implementation decision.
NWNS Field Support Options:
All our options have their own pros and cons, risks and cost structure. Click here to read more about the pros and cons of local technical support compared to fly-in support.
The definition of what is “remote” varies substantially between regions of the world
According to NWNS: Remote areas are far away from cities and urban places and difficult to get to because they lack efficient or safe transportation links
NWNS has true global coverage and therefore, immediate access to technical and non-technical resources through independent but very loyal partners in over 140 different countries.
For those countries or regions where NWNS has yet not contracted local Field Service Representatives (FSR), NWNS will either use its regional representative or dispatches its own staff.
Alternatively, if business justifies, we will source and train local people.
Our Importer of Record (IoR) and Customs Compliance Services combined with NWNS’s regulatory, implementation and maintenance services allow our clients to have access to truly global reach with one point of contact.