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NWNS professional Services

DO YOU HAVE DIFFICULTY ACCESSING CERTAIN MARKETS DUE TO KNOWN AND/OR UNNOTICED CONSTRAINTS?

Every day NWNS Demonstrates its commitment, dedication and expertise as a reliable and professional company contributing essential resources to support the growth of its clients

why nwns

our clients

Terms & Conditions

How we work

service Charges

NWNS sells Professional Services to telecom, satcom, and sustainable energy businesses of all sizes with challenges in developing – and/or difficult countries. Those are the areas where we as NWNS believe we can make the real difference. And we’ve been doing this since the late 80s, all through the 90s and 00s, until date.

For some providers, professional services may be a primary line of business, while for NWNS, professional services are sold as an add-on value driver to our core service offerings such as:

    • Market Access Assistance (import / license & permission support – the paperwork);
    • Local Service Implementation Support (field services – the bolds and the nuts);
    • Sourcing “last mile” solutions (local loop) – Note: we don’t sell hardware or carrier capacity.

NWNS Professional Services are defined broadly, the conditions are flexible, and support can be discussed for limited and longer periods of time. Although cost savings is still an important consideration for using NWNS Professional Services, clients are becoming much more aware of our additional benefits such as value creation, operational flexibility and competitive advantage when considering what services to outsource to us.

All our services are backed-up by highly skilled multilingual resources of which some with 30+ years of experience in the industries. And together with our extended network of local partners and affiliates, NWNS provides presence and capability in over 140 countries.

Unlike an “ordinary” consultant, who may only be responsible for providing advice, NWNS Professional Services can be held responsibility for the end result. This allows our clients to focus on core business concerns while we manage a specific part of their business.

Market Access Assistance as a NWNS Professional Service

Companies may have difficulty accessing certain markets due to known and/or unnoticed constraints, e.g. pricing, quality/capacity expectations, etc. Once these constraints are understood and settled, still other less evident constraints, namely risk related aspects, may stand in the way of successful agreements/contracts.

Generally, some of these risks may represent real threats to the continuity of the business, others may be negligible but still play an important role in the risk perception of potential clients, thus needing to be properly addressed as well.

In addition, gaps in communication, especially those between different cultures, can play a decisive role in the understanding of the risks. NWNS offers a professional service in identifying and mitigating these diverse risks, as well as identifying cultural/risk-communication issues that may be a hindrance for accessing customers with specific risk expectations.

For further information and to discuss your specific needs please contact us because:

    • We understand that optimising risk involves a complex process considering severity and probability of numerous exposures across the risk landscape.
    • We have extensive know-how of the telecom and energy sectors and specific on-the-ground experience with major international companies.
    • We provide practical, cost-effective solutions to reduce operational vulnerabilities, and prevent or minimise “surprises”
    • We will work with you until you are successfully happy. 

How we (would like to) work

Our charges for professional services

NWNS is a flat, transparent, reliable and discrete organisation anticipating a long-term relationship with its clients. We maintain global standards and we’ve adapted the Code of Ethics, Code of Conduct and Code of Good Practice. The latter also implies that after mutual consensus, the agreed terms & conditions and expectations are to be set forth in a short, straightforward and crystal-clear Consulting Agreement or Memorandum of Understanding (MoU).

Unless agreed differently, we always want to work on behalf of the client. But most important, we always work in the best interest of the client: no hidden agendas, no hidden costs.

In order to exceed expectations, we are willing to take time to understand a client’s corporate culture or vertical market as well as internal staff does. In fact, to the outside world, NWNS would like to act as an extension of the client’s organisation.

The opportunity to think through a client’s problem and to impress them with our solutions is often the most rewarding part of the job. However, like everyone else, we would like to be paid for our efforts too.

NWNS endeavor to offer a competitively but fairly priced, higher level of service based on a personal and flexible approach that is mutually beneficial to all parties involved. Therefore, our charges and fees for professional services can be worked out in several ways including but not limited to:

    • Using an hourly/daily/monthly rate for consulting (see table).

    • Setting consultant fees by the project.

    • Setting consultant fees based on performance.

    • Even risk sharing, profit sharing constructions can be discussed.

Historically, NWNS Professional Services have been invoiced on a billable-hours basis. More recently, however, we have started implementing a more fixed price or subscription-based pricing model. The reason: our service charges are very much depending on many highly dynamic and different parameters such as required expertise and experience and therefore difficult to capture in static rate cards or time sheets.

Sometimes we prefer – or even insist – on charging by the result instead of charging an hourly rate. After all, if our Principal Consultant does a job in 30 minutes, it’s because he spent 30 years learning how to do that in 30 min.

At any time, all specific wishes and options can be discussed but a final pricing agreement is only possible if all critical details have been shared with NWNS at the time of request.

More information

We have decades of proven (hands-on) experience of doing business in Africa, the Middle East, Russia and Asia. Our track record is long and impressive. We believe that we deliver a good, transparent, reliable and fairly priced service and that we have the ability to proactively anticipate client’s issues and come up with solutions before client even realizes they have a problem.

Because of the sensitive nature of our business and clients we keep very low profile in the public domain, but we are happy to provide sound referrals upon request.

At NWNS we pride ourselves in assisting companies who would like to use our experiences and skills. We truly welcome every new client. For more information or a quotation, please send us your email to profservices@nwns.org or better and therefore preferred – just fill out the online enquiry form.

 

Grade support definitions

Principal Consultant: Our principal consultants have a strong business impact and are part of the company’s leadership, controlling most of the day to day activities. They act as the main contact person between NWNS and the clients. Part of our principal consultant’s job description is to be in charge of several lead consultant teams, and to delegate projects to various teams. They hold the client’s hand from the beginning to the end of the project by ensuring that the team addresses the client’s needs as a key part of their job. They also oversee and guide consultant teams during projects as part of their daily doings.

Lead Consultant: NWNS lead consultants have hands-on roles which involve the day-to-day running of continuing client projects. They are team leaders, analysing and reviewing proposals from the team, providing appropriate solutions to problems, and making decisions on the way forward by acting as liaisons between the client and the consultancy team. Their work involves directly dealing with the client to clearly understand its needs, and to provide possible solutions for the client’s consideration. The team receives and works on the client’s information from the lead consultant

Managing consultant: NWNS managing consultants have developed excellence within some of the competency dimensions. They identify client specific problems, gather information, and implement solutions. Our managing consultants are capable of working independently as well as in teams. The managing consultant is often responsible for the completion of a part of a project or activities for which he/she provide respectful feedback to NWNS’s management or lead consultant.

Consultant: Our consultant is ‘learning the trade’ within a specific domain of expertise. The consultant is developing in most competency dimensions and work in different roles on different projects in a specific domain. He or she will typically do work to support the managing and lead consultants.